SocialBee changelog
SocialBee changelog

Small Fixes for a Week, Big Improvements for SocialBee 🐝



We're always growing, changing, and improving things with our platform. Sometimes, it's big upgrades βš™οΈ, others they're annoying bugs πŸ›, but most times they're tiny fixes that make a big difference πŸ”Ž!

Have you spotted this week's changes? Here's a rundown of everything we've done:

😡 Empty imports have been disabled and our bees will no longer be bamboozled trying to add… nothing?! to your categories.
πŸ—“ Next Posts Menu warms you why you can't see anything. Psst, it's because no posts were scheduled.
πŸ“± No more troubleshooting emails, finally! At least, for Instagram. Our help article and video are linked directly in the connection page!
🚨 Mobile Reminders are set automatically by the person who connects the profile. No more confusion and second-guessing.
πŸ“ˆ Following counts are now tracked for Instagram which makes this the perfect time to check your Analytics.
πŸ”’ Bees have re-learned counting so now you should be able to see how many characters are left in a post.

We're ready to start next week in full swing! Let's go! πŸƒβ€β™‚οΈπŸ’¨


Peekaboo! πŸ•΅οΈ Your Next Posts Menu is Populated Again





You might have noticed that our scheduling bees have lost their ways and, in your Next Posts Menu, nothing was showing up. 😱

Kiiind of like this screenshot below… πŸ‘‡


Don't worry! Our developer bees started buzzing for honey quickly, found what caused this issue, fixed it, tested it, fixed some more, and now you should be able to see your posts without any issues.

No more confused Joey looks, trying to figure out what will get posted next… 🧐


P.S.: Still having issues? Grab a magnifying glass, some screenshots, and send us an email at 🐝

How To Submit the Best Support Ticket πŸ†˜





If you experience any issues while using SocialBee, make sure to offer as much information as possible when you reach out to us via chat, email, or when booking a call with us.

We know that it can be quite overwhelming to choose what information to share, so here's a quick rundown of all the information we need in the feedback form to make our investigation seamless:

❓ The type of problem you're having (Adding a post, publishing something, connecting a profile, finding something, etc.);
❓ The type of profile affected and the name (e.g. Facebook Page);
❓ The category in which this is happening (only if applicable);
❓ The workspace in which this is happening (only if applicable);
❓ Full-page screenshots of the steps you took when this happened;
❓ A screen recording of the issue;
❓ As many details as you can remember because anything might be helpful.

Still unsure about how to do some of these? Check out our help article on this:
πŸ“ How Do I Submit a Support Ticket?

P.S.: Our support team might have a Chandler-like proposal! πŸ˜‚


Tag, you're in my Instagram picture 🏷





Understanding how to use images to your advantage on Instagram can truly help your account's performance and the engagement of your posts. 🀩

Tagging users on the pictures you publish is one of those smaller things that make a whole lot of difference. And you can now do this directly from your SocialBee account.

Open up a post, customize it per social profile, click on the tag icon on your image and follow the steps in this gif: πŸ‘‡


And remember that tagging works differently for all social media platforms, so you can check our Help article to refresh your memory!
πŸ“ How Do I Tag an Account in My Posts?

So, grab a friend, set up the camera, and smile! You can tag them in your posts without any hassle! πŸ“Έ


Reconnect your Instagram and check its analytics in SocialBee πŸ“Š





Knowing your Instagram's performance can help your growth, improve your content creation, and create a dedicated following for your account! πŸ“²

Reconnect your Instagram Business Profile from your SocialBee Dashboard and you'll be able to see a lot of information regarding your Business Profile right in your SocialBee Analytics Dashboard!


You can now check your:
🐝 Instagram Views, or the total number of users that views your profile.
🐝 Instagram Reach, or the total number of unique users that viewed your profile.
🐝 Instagram Impressions, or the total number of users that viewed your profile, posts, or stories.
🐝 Audience Status, or the total number of followers your profile has.
🐝 Activity Status, or the total number of posts made via SocialBee.

Don't forget to check your Post History, you'll be able to see your likes, comments, impressions, saves, your overall engagement, and your reach!

And, just like Phoebe says… Good analytics are our happy place!


Schedule first comments for your Instagram profile πŸ’¬





Adding hashtags to your first comment can keep your caption looking clean and sharp, while your engagement stays the same. πŸ€“

SocialBee now gives you the tools necessary to do that while scheduling the post from within our app. When you first open SocialBee, you'll have to reconnect your Instagram using the button you see below:


Once you have done that, here's what you have to do:
πŸ’¬ Edit your post (or create a new one);
πŸ’¬ Click on "Customize for each profile";
πŸ’¬ Enable the first comment;
πŸ’¬ Type in your comment;
πŸ’¬ Save the post.


Gone are the days when you worried you would forget about this! πŸ˜‚ See all the details on this feature here:
πŸ“ How Do I Post a First Comment to Instagram?


Track your Google My Business performance in SocialBee πŸ“ˆ





Watching the performance of your Google My Business is important when trying to grow your local enterprise. πŸ“ We've been waiting for this for a long time, but Google My Business Analytics are finally available in SocialBee.πŸ—Ί

We've got it all now, so you can see the views of your page (both by search and in maps!) and your activity status! πŸ“ˆ On top of that, you can see the impression and clicks of your posts directly from your Post History! πŸ‘‡


Are you reading to publish your honey-sweet content to Google My Business? We've already put together a posting plan!
πŸ“ Posting on Google My Business

Just like Rachel, we're trying to keep it cool…


Get the perfect image size and aspect for Instagram πŸ“Έ





Instagram is a visual platform, which means that even the smallest detail counts, but we want to take one thing off your mind. Your image's aspect ratio of your image is now validated by SocialBee. πŸ“

But, what does that mean? In short, you can only share posts directly if they fit within certain aspect ratio limits. Your posts will no longer be lost, marked as pending, or return an error from Zapier.


Not sure what the correct aspect ratio is for Instagram images and videos? Check out our help article on this: πŸ“ Image Aspect Ratio for Instagram Posts

And finally, if you want to fix it directly from the app, just use our cropping tool: πŸ“ How Can I Crop My Images?

And for a final question… Is your feed as organized as Monica's life has been? πŸ€” Let us know! πŸ˜‚


Twitter, we have analytics lift-off! πŸ“Š





Keeping an eye on your Twitter analytics is important for such a face-paced platform but, for the past weeks, we've been struggling to gather data for your profiles. πŸ˜”

We're happy to announce that is now a problem of the past! 🀩 Our tech team's super-human (super-bee? 🧐) efforts brought this feature back online.


Are you ready to start your growth strategy again? πŸš€ Or maybe get one of our bees to do that for you? Now's the moment!
πŸ“ The Analytics Dashboard

Lights, camera, action! Publish video πŸŽ₯ to your Instagram πŸ“±





Video is the preferred format of content these days and we're thrilled to let you know that you can now share videos directly to Instagram Business Profiles.

Just like you would with any image post in SocialBee, all you have to do is select your profile(s), type in your caption, add your video, and you're set.

ig vids.png

If you're still wondering how to switch to publish directly to Instagram, you can check out our help article here:
πŸ“ Posting to Instagram

πŸ”Ž Make sure your videos are the right size and the correct aspect ratio so they can be shared to your Business Profile.

P.S.: This was our face when we realized this became available! πŸ‘‡πŸ˜‚